MSP flat-fee contract
A periodic fee covers proactive monitoring, preventive maintenance and a pool of support hours: the formula for those who want predictable costs and continuous oversight of their infrastructure.
- Continuous proactive monitoring
- Preventive maintenance included
- Dedicated technical account manager
- Free assessmentWe assess your infrastructure to size the fee on your real needs.
- Continuous monitoringProactive oversight detects anomalies before they become downtime, even outside office hours.
- Account manager and reportingA dedicated technical account manager follows your infrastructure, with periodic reports on tickets and interventions.
The response SLA is chosen with the VirtualAssistance formula.
A fixed periodic amount covers monitoring, maintenance and a pool of support hours: the ideal choice for those who want certain costs.
TN Solutions01 Who it's for
For those who want continuous oversight, not just a bundle of hours
The MSP flat-fee contract (fully managed) is the formula designed for businesses that can't afford unplanned downtime: a fixed periodic amount covers proactive monitoring, preventive maintenance and a pool of support hours, turning an unpredictable expense into a cost you can budget for.
For over 25 years we've supported local SMEs as a B2B System Integrator: every MSP contract starts with a free assessment of your existing infrastructure, so the service is sized to your business's real needs rather than a standard package.
02 What's included
Monitoring, maintenance, dedicated account manager
The flat fee covers three concrete activities, not just a bundle of hours to draw down.
Proactive monitoring
We detect anomalies before they become downtime: disk space running low, abnormal temperatures, a degraded RAID array, failed backups, services in error. Our Hector AI platform helps us correlate alerts and separate critical signals from background noise.
Preventive maintenance
Scheduled updates, log cleanup and periodic security checks, within agreed maintenance windows.
Dedicated account manager and reporting
A technical account manager who knows your infrastructure, so you never start from scratch on every call, with periodic reporting on tickets opened and closed, work carried out and backup status.
Three concrete principles, not slogans
Our MSP contracts are built on three concrete principles: transparency (scope, SLAs and exclusions in writing, no invoice surprises), proactivity (continuous monitoring to prevent failures rather than chase them) and certified reliability (we're ISO 9001 and ISO 27001 certified).
The response SLA — the maximum time within which we take charge of a request — is chosen with the VirtualAssistance formula, which applies across this contract and the pay-as-you-go one.
- Periodic fee, budgetable cost
- Monitoring active even outside office hours
- Incident management tracked under ISO 9001 · ISO 27001
Want to know which contract formula fits your business?
We assess your infrastructure free of charge and propose the formula that fits best, with scope and exclusions in writing.
03 FAQ
Frequently asked questions: MSP flat-fee contract
What does the flat fee include compared to the hourly package?
The flat fee covers proactive monitoring, preventive maintenance (updates, log cleanup, security checks) and a dedicated technical account manager, plus a pool of support hours. The pay-as-you-go contract only covers the interventions requested, without these ongoing activities.
When do you intervene remotely, and when do you come on-site?
Most issues are resolved remotely, often within minutes of being reported, with no call-out cost. We come on-site when remote isn't enough: an unreachable workstation, no internet connection, hardware replacement.
Does the flat fee include the response SLA?
The response SLA — the maximum time within which we take charge of a request — is chosen with the VirtualAssistance formula, which applies across this contract and the pay-as-you-go one.
04 The other formulas
The other contract formulas
Every business starts from different needs: see also the other TN Solutions support contract formulas. See all formulas.