Warranty Product Support Centers
The official contacts for over 30 brands (HP, Lenovo, Asus, Acer, Apple, Samsung and more) for products under warranty. If the warranty has expired, the TN Solutions lab in Melzo repairs PCs, notebooks, servers and monitors with original parts.
- ★ 4.7 · 37 Google reviews
- 25 years of experience
- ISO 9001 / ISO 27001
01 / Risposta rapida
Warranty support center or direct repair, in brief
If the device is still covered, the manufacturer's authorized support center is the way to go; if the warranty has expired, the TN Solutions lab in Melzo repairs PCs, notebooks, servers and monitors with diagnosis, quote and original parts.
- Official contacts for over 30 brands to open an RMA case
- Diagnosis and a quote before any work begins, no surprises
- Lab repairs in Melzo, just outside Milan
02 / Who we work with
Support for individuals and company device fleets
From a private user with an out-of-warranty notebook to a company managing dozens of IT devices with different expiry dates.
- Individuals and professionals
- SMEs and offices
- Companies with an IT device fleet
- Professional firms
03 / Under warranty or out of warranty
Authorized center or independent lab: how to choose
The right path depends on one factor: whether the product is still covered by the manufacturer's warranty or not.
Product under warranty
- The repair is free if the fault falls within the terms
- Certified original parts and technicians trained by the manufacturer
- Unauthorized repairs risk voiding the coverage
Product out of warranty (TN Solutions lab)
- Diagnosis and a quote before any work begins, no surprises
- Repair of PCs, notebooks, servers and monitors with original parts
- Fast turnaround and direct support at our lab in Melzo
04 / The benefits
Why choose the TN Solutions lab in Melzo
- 4.7/5customer rating on Google
- 30+brands with official contacts on this page
- 24months of statutory warranty on consumer products
How quickly we take charge of your request
Just like in our VirtualAssistance support contract model, the response time is selectable based on how critical your systems are: the shorter it is, the higher the priority.
| Response SLA | Best suited for |
|---|---|
| 3 hours | Critical servers and services that cannot afford downtime |
| 8 hours | Workstations and services with a significant operational impact |
| 12 hours | Relevant requests that can be handled within the working day |
| 24 hours | Routine requests and activities that can be scheduled |
It's the same selectable SLA model used in our IT support contracts: we define it together based on your systems, with no hidden costs.
Not sure which SLA level is right for you? We analyse your infrastructure for free and help you choose the SLA that best fits your company, with no obligation.
05 / What we repair
Hardware diagnosis and repair on every device
- Desktop PCs and workstations
- HP, Apple, Acer notebooks
- Business servers
- Monitors and peripherals
- Disks, RAM and power supplies
06 / Partner tecnologici
07 / Approfondimento
A guide to checking your warranty and getting technical support
- 25+Years supporting businesses
- 4.7/5Average rating on Google
- 37Verified reviews
- ISO 9001/27001ISO certifications
Looking for the support center for the manufacturer of your PC, notebook, server or monitor? On this page you'll find the official contacts for over 30 brands (HP, Lenovo, Asus, Acer, Apple, Samsung and more) for products still under warranty. If the warranty has expired, the TN Solutions lab in Melzo repairs your device with original parts: call 02 9517550.
Is your product no longer under warranty?
Get in touch, no obligation! We're located at Viale Svezia, 3 – 20066 Melzo (MI), Italy – Tel. 02 9517550, or fill in the form on the contact page. Our customers rate us 4.7 out of 5 on Google: a clear diagnosis, a quote before any work begins, and lab repairs backed by professional IT support for PCs, notebooks, servers and monitors.
Warranty support or direct repair: why the choice matters
When a device breaks down you have two options: the manufacturer's authorized support center (if the product is still under warranty) or a qualified independent repair lab. Here's how to decide.
Product under warranty: contact the manufacturer
- The repair is free if the fault is a conformity defect within the warranty terms;
- you get certified original parts and technicians trained directly by the manufacturer;
- use the official contacts below to open an RMA case with no middlemen.
Product out of warranty: the TN Solutions lab
- Diagnosis and a quote before any work begins, with no surprises;
- hardware repair of PCs, HP, Apple and Acer notebooks, servers and monitors with original parts;
- fast turnaround and direct support at our lab in Melzo, just outside Milan.
Company device fleet: centralized warranty management
- A digital inventory of devices with warranty expiry dates always tracked;
- a single point of contact for RMA cases, repairs and replacements;
- IT support contracts with defined SLAs and parts included.
Official brand support centers: all the contacts
Below are the direct contacts of the main manufacturers of PCs, notebooks, servers, monitors, printers and peripherals. If your device is no longer covered, skip the queue: call us at 02 9517550.
HP Notebook Support
- Phone: 848/800871
- Consumer line: 02/38591212
- Website: www.hp.com
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
D-LINK Support
- Phone: 199400057
- Office phone: 02 9289 8000
- Website: www.dlink.it
Is your device out of warranty? Call us: 02 9517550 – Direct Support
STARTECH Support
- Phone: 800 917 993
- Office phone: 02 69430 975
- Website: www.startech.com
Is your device out of warranty? Call us: 02 9517550 – Direct Support
MAGMA Support
- Phone: (800) 285-8990
- Office phone: (858) 530-2511
- Website: magma.com
Is your device out of warranty? Call us: 02 9517550 – Direct Support
ACER Support
- Phone: 02-36000130
- Support line: 199 509950
- Website: acer.it
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
APC by Schneider Electric Support
- Phone: 035 415 1111
- Toll-free: 800 905 821
- Website: www.apc.com
Is your UPS out of warranty? Call us: 02 9517550 – Direct Support
AMD Support
- Phone: 408-749-4000
- Office phone: 512-602-1000
- Website: www.amd.com
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
Apple Support
- Toll-free: 800 692 7753
- Phone: 1 408 996 1010
- Website: www.apple.com
Is your Mac out of warranty? Call us: 02 9517550 – Direct Support
ASROCK Support
- Phone: 06-21126504
- Website: www.asrock.it
- Email: info@asrock.it
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
ASUS Support
- Phone: 199-400-089
- Asus phone: 1-888-678-3688
- Website: www.asus.com/it
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
BENQ Support
- Phone: 199-747-747
- Support: benq.eu/it-it/support
- Website: www.benq.it
Is your monitor out of warranty? Call us: 02 9517550 – Direct Support
Biostar Microtech Support
- Taiwan phone: 886-2-2218-0150
- Website: www.biostar.com.tw
- Email: sales@biostar.com.tw
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
BROTHER Support
- End-user phone: 02-89731345
- Reseller phone: 02-950019888
- Website: www.brother.it
Is your printer out of warranty? Call us: 02 9517550 – Direct Support
HP Monitor Support
- Phone: 848/800871
- Consumer line: 02/38591212
- Website: hp.com
Is your monitor out of warranty? Call us: 02 9517550 – Direct Support
CANON Support
- Customer support phone: 848 800519
- Canon Italia phone: 0282481
- Website: www.canon.it
Is your printer out of warranty? Call us: 02 9517550 – Direct Support
EPSON Support
- Technical support phone: 06-60521502
- Support center phone: 079-290953
- Website: www.epson.it
Is your printer out of warranty? Call us: 02 9517550 – Direct Support
Creative Support
- Phone: 02/48280000
- Email: support@europe.creative.com
- Website: it.creative.com
Is your device out of warranty? Call us: 02 9517550 – Direct Support
TOSHIBA Support
- Phone: 02/69682629
- Email: HelpLineItaly@toshiba-teg.com
- Website: www.toshiba.it
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
Fares Support
- Phone: 06-66183361/2
- Email: info@fares.it
- Website: www.fares.it
Is your device out of warranty? Call us: 02 9517550 – Direct Support
Fujitsu-Siemens Support
- Single number: 199-708708
- Phone: 0293997441
- Website: www.fujitsu.com/it
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
HITACHI Support
- Phone: 02-487861
- Email support
- Website: www.hitachi.com/it-it
Is your device out of warranty? Call us: 02 9517550 – Direct Support
LENOVO Support
- Phone: 800-820094
- Email: info_it@lenovo.com
- Website: support.lenovo.com/it
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
HP Desktop Support
- Consumer line: 02/38591212
- Business line: 02/75419799
- Website: www.hp.com
Is your PC out of warranty? Call us: 02 9517550 – Direct Support
SAMSUNG Support
- Customer service: 800 7267864
- Support: check Samsung warranty
- Website: www.samsung.com/it
Is your monitor out of warranty? Call us: 02 9517550 – Direct Support
Sony Support
- Phone: 848-391208
- Support: Sony warranty information
- Website: www.sony.it
Is your device out of warranty? Call us: 02 9517550 – Direct Support
NETGEAR Support
- Phone: 02/38591018
- Technical support: 02/38598070
- Website: www.netgear.it
Is your network device out of warranty? Call us: 02 9517550 – Direct Support
Oki Support
- Phone: 02/90026510
- Support: emea.mps@okieurope.com
- Website: www.oki.com
Is your printer out of warranty? Call us: 02 9517550 – Direct Support
HP Server Support
- Phone: 848/800871
- Business line: 02/75419799
- Website: www.hp.com
Is your server out of warranty? Call us: 02 9517550 – Direct Support
HP Printer Support
- Phone: 848/800871
- Business line: 02/75419799
- Website: www.hp.com
Is your printer out of warranty? Call us: 02 9517550 – Direct Support
Esselte Support
- Phone: 02/950991
- Email: esselteitalia@esselte.com
- Website: www.esselte.com/it-it
Is your device out of warranty? Call us: 02 9517550 – Direct Support
Verifying warranty and technical support for computers and servers: a practical guide
Knowing whether a PC, server or monitor is still under warranty can make the difference between a free repair and an unexpected cost. Whether you're a private user with a Samsung notebook or a company managing an IT device fleet, this guide helps you:
- check the coverage of your devices,
- understand when to turn to an authorized support center,
- protect your technology investments over time.
How to check your devices' warranty: the definitive checklist
In Italy, the statutory warranty covers consumers for 24 months from purchase, but many manufacturers offer commercial extensions (often called "warranty extensions") that reach 3 to 5 years, especially for professional devices such as business servers, workstations and monitors.
To check coverage you'll need: the serial number or service tag (on the device label), the purchase date and the invoice or receipt. Almost every manufacturer offers an online verification page: enter the serial number and instantly get the warranty status and expiry date.
Useful tip: always note the purchase date and keep the invoice. For company devices, use asset management software to track warranty expiry dates.
Technical support: why choose an authorized center
Many users wonder whether it's better to take their devices to a generic technician or an authorized center. The answer depends on the situation:
Benefits of an authorized support center
- Certified original parts
- Repairs covered by warranty
- Technicians trained directly by the manufacturer
- Firmware and software updates included
Watch out for unauthorized repairs
Turning to uncertified centers during the coverage period can void the remaining warranty and cause additional damage to the device. Out of warranty, on the other hand, a qualified lab like TN Solutions is often the fastest and most economical choice.
Warranty management for companies: prevention beats cure
Companies often manage dozens or hundreds of IT devices (PCs, servers, printers). Here are some best practices to avoid unpleasant surprises:
- Build a digital inventory of devices with purchase date and warranty expiry.
- Sign proactive support contracts with a partner like TN Solutions for fast interventions.
- Periodically check warranties, especially for servers and critical infrastructure.
- Consider operational leasing of company PCs: hardware always covered and predictable costs.
Frequently asked questions
How long does the statutory warranty last on PCs, notebooks and monitors?
For private consumers, the statutory conformity warranty lasts 24 months from delivery. For purchases with a VAT number, the warranty is typically 12 months, unless the manufacturer offers commercial extensions, which for servers and workstations can reach 3-5 years.
How do I know if my device is still under warranty?
Get the serial number or service tag from the device label and enter it on the manufacturer's warranty check page (you'll find the official sites on this page). Alternatively, the purchase invoice date is proof of coverage.
My product is out of warranty: is it worth repairing?
It depends on the value and type of fault: replacing a disk, RAM or power supply often costs far less than a new machine. We provide a diagnosis with a quote before any work begins, so you can decide with real numbers in hand.
Do you also repair products still covered by the manufacturer's warranty?
If the product is under warranty we recommend the authorized center first, so you don't lose the free coverage. We can still manage the RMA process for companies and provide a loaner unit so your work doesn't stop.
Other support and repair services
Take a look at our other related solutions: server support, systems support and IT support contracts with parts included.
Is your device out of warranty? Direct support, no waiting
Don't waste days on call centers and couriers: bring your PC, notebook, server or monitor to our lab in Melzo. Fast diagnosis, a clear quote and repairs with original parts.
08 / Talk to an expert
Talk to a technician at our Melzo lab
Describe the fault, we'll give you a diagnosis with a quote before any work begins.
Tell us what's wrong with your PC, notebook, server or monitor: one of our technicians will propose the fastest and most economical repair, with real numbers.