Service coverage by area
- ★ 4.7 · 37 Google reviews
- Single office, Melzo (MI)
- ISO 9001 / ISO 27001
01 / How we work
On-site, remote or scheduled travel: how we choose
The most common question from anyone searching “IT support near me” is simple: can a technician come on site, or is support organised remotely? The answer depends on the real straight-line distance from our Melzo (MI) office, not on arbitrary regional borders. Here is, band by band, which services are available and in which mode.
| Distance band | Mode | On-site services | Remote services | Indicative response time |
|---|---|---|---|---|
| Workshop zone (within 10 km of Melzo) | Full coverage + in-house workshop | On-site client/server support, Application development, On-site IT consulting, Server installation and maintenance, Scheduled maintenance contracts, IT security and backup, Repair workshop: drop-off and collection at our Melzo office | Remote support for day-to-day management | Within the same working day |
| Operating zone (within 40 km of Melzo) | Full coverage | On-site client/server support, Application development, On-site IT consulting, Server installation and maintenance, Scheduled maintenance contracts, IT security and backup | Remote support for day-to-day management | Within the same working day |
| Beyond 40 km from Melzo | Remote support + scheduled travel | On-site visits via scheduled travel (hardware, cabling, new installations) | Remote IT support, Online IT consulting, Remote systems and security support, SLA-backed remote support contracts | By appointment, scheduled travel assessed case by case |
02 / Our method
How we set up your support, step by step
One process for the whole of Italy: only the delivery mode changes, never the quality of support.
Initial site visit or analysis
Within 40 km of Melzo we organise an on-site visit; beyond that distance the analysis happens remotely, by video or phone, to map your infrastructure and priorities.
Support contract with SLA
Together we define response times, support channels and covered services in a scheduled maintenance contract, with clear costs and no surprises.
Continuous remote monitoring
Whatever your coverage band, day-to-day support and systems monitoring are handled remotely by our technical team.
A visit in the right mode
When a physical presence is needed we visit on site quickly within 40 km, or we arrange a scheduled trip, assessed case by case, for the rest of Italy.
Every coverage band includes the same services described on our dedicated pages: IT support, IT security and software development. For a tailored assessment, get in touch.
04 / Where we operate
Check coverage for your city
Enter your city for an instant result, calculated with the same logic described above: distance band, indicative response time and available services.
Melzo (MI) — TN Solutions HQ
Try:
Search your city to instantly see your coverage band, indicative intervention time and available services.
05 / Distance bands
How coverage works
We don't use arbitrary regional borders: your coverage band is calculated on the real straight-line distance from our Melzo (MI) office — the same distance you can check yourself on any map. Our office sits right on Milan's main motorway network: within 40 km our technicians reach you on-site quickly, with full coverage across every service. Beyond that radius, the advantage doesn't disappear: we run a remote-support-plus-scheduled-visit model, built to give clients and large groups with offices spread across Italy the same level of support.
Workshop zone (within 10 km of Melzo)
Within 10 km of our Melzo (MI) office — just a short drive away — you get full on-site coverage plus access to our in-house repair workshop: drop off your device or arrange a pickup directly at our office for a fast turnaround, with no need to wait for a scheduled visit.
Operating zone (within 40 km of Melzo)
Areas within 40 km straight-line distance of our Melzo (MI) office — right on Milan's main motorway network — fall under full coverage: our technicians dispatch from the office and reach you on-site quickly, with every TN Solutions service available in person, plus remote support for day-to-day management. This is the band where we operate with maximum continuity, with visits that can be scheduled at short notice.
- Milano · 18 km
- Bergamo · 29 km
- Brescia · extended coverage
- Lecco · 40 km
- Lodi · 22 km
- Monza · 15 km
- Pavia · extended coverage
Beyond 40 km from Melzo
Beyond 40 km from Melzo (MI), the quality of service doesn't change — only how it's delivered: day-to-day support is organised remotely, with the same technical expertise as our closest coverage band, with no strict geographic limits — useful for companies with offices outside the region or abroad. When an on-site visit is needed, we arrange a scheduled trip based on how critical the issue is. A model designed to give groups with offices spread across different locations the same level of support, through a single technical point of contact instead of multiple local suppliers.
06 / FAQ
Frequently asked questions
How is my coverage area calculated?
Based on the straight-line distance between your city and the TN Solutions office in Melzo (MI): within 40 km you get full on-site coverage, beyond that threshold the service is organised remotely with scheduled travel on request.
If I'm beyond 40 km, can I still get an on-site visit?
Yes: for activities that require a technician on site (hardware, cabling, new installations) we organise a tailored, scheduled visit, agreed in advance based on how critical the issue is — with the same technical standard as our closest coverage band.
My city isn't listed: what should I do?
The tool covers the 107 Italian provincial capitals. If you're in a smaller municipality, search your province's capital: the coverage band is the same for the whole area, subject to a specific check with our team.
How much does a scheduled visit beyond 40 km cost?
The cost depends on distance and complexity: we always share a clear quote before confirming the visit, never a surprise afterwards.
What is the response time in Milan?
Milan is about 18 km from our Melzo office: our confirmed real response time there is 45 minutes, the fastest among all the areas we cover.
Do you also cover Bergamo, Brescia, Monza, Lodi and Pavia?
Yes, at full on-site coverage, along with every municipality within our operating band: Bergamo (29 km), Brescia (extended coverage), Lecco (40 km), Lodi (22 km), Monza (15 km), Pavia (extended coverage). Distances are calculated in a straight line from our Melzo office.
Do you carry out on-site visits in cities like Rome, Bologna, Padua or Turin?
Yes: On-site visits via scheduled travel (hardware, cabling, new installations). Day-to-day support for these cities runs remotely, exactly as described for our "Remote support + scheduled travel" band.
What can you solve entirely remotely?
From any distance, our team handles: Remote IT support, Online IT consulting, Remote systems and security support, SLA-backed remote support contracts.
Can I drop off my PC or server directly at your office?
Within 10 km of our Melzo (MI) office — just a short drive away — you get full on-site coverage plus access to our in-house repair workshop: drop off your device or arrange a pickup directly at our office for a fast turnaround, with no need to wait for a scheduled visit.