CRM Development Software Development
We design custom CRM software that automates emails, tasks and approval workflows, generates real-time KPI reports, and integrates with your business software, e-commerce and email marketing. We start from your real processes, even from open-source foundations like SuiteCRM, Vtiger or Odoo.
- ★ 4.7 · 38 Google reviews
- 25 years of experience
- ISO 9001 / ISO 27001
01 / Risposta rapida
What a custom CRM is, in brief
A CRM (Customer Relationship Management) centralizes the management of clients, leads, sales and internal activities. Built to order, it adapts to your real operational workflows instead of forcing you to bend your processes to the software: no license fees for modules you'll never use.
- Automation of emails, follow-ups, tasks and approval workflows
- Dashboards with custom KPIs and real-time reporting
- Integration with ERP, e-commerce, email marketing and VoIP switchboard
02 / Who we work with
CRM for B2B companies that want to automate
We work with companies that want to optimize the client-sale-aftersale cycle with a CRM that actually matches their needs, adaptable to the dynamics of SMEs, startups and structured businesses.
- B2B companies
- Professional firms
- Marketing agencies
- Service businesses
- Manufacturing companies
03 / Off-the-shelf or custom
Packaged CRM or custom CRM: which to choose
Standard software is quick to set up, but doesn't always cover a company's real processes: here's when a custom CRM is worth building.
Off-the-shelf packaged CRM
- License fees even for modules you'll never use
- Processes must adapt to the software, not the other way around
- Limited integrations with business software and phone systems
Custom TN Solutions CRM
- Built around your real workflows, even on SuiteCRM, Vtiger or Odoo
- Custom automations, KPI dashboards and multi-level access
- Integrated with ERP, e-commerce, email marketing and VoIP switchboard
04 / The benefits
Why develop your CRM with TN Solutions
- 4 technology stacks: PHP, .NET, Node.js and LAMP
- 25+ years of experience as a system integrator
How quickly we take charge of your request
Just like in our VirtualAssistance support contract model, the response time is selectable based on how critical your systems are: the shorter it is, the higher the priority.
| Response SLA | Best suited for |
|---|---|
| 3 hours | Critical servers and services that cannot afford downtime |
| 8 hours | Workstations and services with a significant operational impact |
| 12 hours | Relevant requests that can be handled within the working day |
| 24 hours | Routine requests and activities that can be scheduled |
It's the same selectable SLA model used in our IT support contracts: we define it together based on your systems, with no hidden costs.
Not sure which SLA level is right for you? We analyse your infrastructure for free and help you choose the SLA that best fits your company, with no obligation.
05 / Tools and technologies
Solid, scalable stacks for your CRM
- Node.js
- Laravel / PHP
- .NET
- Python
- React / Vue.js
- SuiteCRM, Vtiger, Odoo
06 / Partner tecnologici
07 / Approfondimento
A guide to custom CRM development
- 25+ Years supporting businesses
- 4.7/5 Average rating on Google
- 38 Verified reviews
- ISO 9001/27001 ISO certifications
Custom CRM development from TN Solutions turns complexity into efficiency: we design tailored CRM software that automates emails, tasks and approval workflows, generates real-time KPI reports, and integrates with your business software, e-commerce and email marketing. We start from your real processes, even building on open-source foundations such as SuiteCRM, Vtiger or Odoo, customized 100%.
Custom CRM development for businesses
Do you need a tool to effectively manage clients, sales and internal activities? With TN Solutions, CRM development becomes a strategic asset: we build custom CRM solutions that adapt to your business's real operational flows, strengthening every process and simplifying data management. We analyze your needs carefully and build custom CRMs that integrate with your existing systems: business software, e-commerce, email marketing, ticketing and phone systems.
Three concrete results a well-built CRM brings to a business.
Operational automation to save time
Make everything automatic and simplify day-to-day management:
- Emails, notifications and sales follow-ups sent without manual work
- Recurring tasks and deadline reminders assigned automatically to the team
- Digital approval workflows: quotes, orders and contracts tracked step by step
- Fewer human errors and operational continuity even when someone is out
Smarter reporting for better decisions
Intelligent reporting to see sales, marketing and after-sales performance in real time:
- Interactive dashboards with custom KPIs for every department
- Sales analysis, lead conversion and team activity always up to date
- Automatic email reports for management and sales leads
- Decisions based on real data, not gut feeling
Full integration with your IT ecosystem
The CRM connects seamlessly with your existing software:
- Business software and ERP in sync: records, orders and invoices aligned
- Integrated VoIP switchboard: calls logged directly on the client record
- E-commerce, email marketing and ticketing connected via API
- A coherent, scalable solution ready to evolve with your business
Our approach: CRM tools built for business efficiency
We use solid technology stacks (PHP, .NET, Node.js, LAMP) to guarantee scalability, security and interoperability. We specialize in developing CRM tools with automation features, reminders, custom dashboards and multi-level access for distributed teams. On why CRM has become central to business information systems, the importance of CRM in IT is a good starting point.
Choose a partner who can actually advise you
Choosing TN Solutions means choosing a partner that combines technical expertise with a consulting approach. Our team follows every phase: analysis, development, testing, training and post-go-live support. CRM development isn't just about code, it's about the business goals you need to reach: we design tailored environments, adaptable to the dynamics of SMEs, startups and structured companies, with the certified ISO 9001 and ISO 27001 method behind all of our software development services.
Automated B2B: digitize your sales and management processes
We work with B2B companies, professional firms, marketing agencies, service businesses and manufacturers that want to optimize the client-sale-aftersale cycle with a CRM that actually matches their needs. If the CRM also needs to feed your online store, we connect it to the platforms we build as part of our e-commerce development service.
Automation and real-time reporting
An effective CRM doesn't just store data: it works for you. The CRM developed by TN Solutions automates recurring activities — sending emails, sales follow-ups, ticket management, deadline reminders — reducing errors and guaranteeing operational continuity. Custom reporting modules provide a detailed view of performance: sales analysis, lead conversion, team activity and department-specific KPIs, accessible in real time from desktop and mobile.
The benefits of a custom CRM for your business
Here's why you should ask TN Solutions to develop a custom CRM:
- Tailored design with a focus on your real business processes
- Full integration with existing tools and APIs
- Guaranteed scalability: the CRM grows with your business
- Development on up-to-date, secure technology stacks
- Ongoing training and support from experienced technicians
- GDPR-compliant protection for your customer data, with the option to add a dedicated IT security consulting engagement
Frequently asked questions
What is a CRM and what is it used for?
A CRM (Customer Relationship Management) is a tool that centralizes the management of clients, leads, contacts and sales. It helps increase sales productivity, improve customer service and automate marketing and after-sales processes.
When is a custom CRM better than off-the-shelf software?
When your business needs aren't covered by packaged products: custom CRM development lets you integrate internal processes, specific business logic, tailored dashboards and advanced features for sales, support and data management, without paying for modules you'll never use.
What technologies do you use to build a CRM?
Modern, scalable stacks such as Node.js, Laravel, Python, React or Vue.js, with relational and NoSQL databases. Custom CRMs can be cloud-based, on-premise or API-driven, integrable with ERP, business email, ticketing and marketing automation.
Do you train employees on the new CRM?
Yes. Changing habits is a shock for any team, so every project includes hands-on training, user onboarding and custom manuals. Our technicians support employees in day-to-day use, to ensure fast adoption and a real return on investment.
Can you migrate data from the old system?
Yes. We map your existing data and manage the secure migration of contacts, leads, opportunities, notes, activities and attachments. The transfer happens in a structured, verified way, with no data loss or inconsistencies.
How do you keep customer data secure inside the CRM?
We apply role-based access control, encryption for sensitive data and regular backups, in line with the GDPR. For businesses handling particularly sensitive data, we combine development with our dedicated IT security consulting service.
Other software development services
Take a look at our other software development solutions: e-commerce integrated with your CRM, web and mobile apps, SharePoint sites and Docker containerization.
Ready to build a CRM around your real processes?
The first analysis of your sales workflows is free and comes with a project plan with defined costs and timelines: find out how much time your team would recover with a custom CRM.
08 / Talk to an expert
Talk to a CRM expert
Tell us how you manage clients and sales, we'll call you back within one business day.
Describe the sales processes you want to automate: one of our technicians will contact you for a first free analysis of your workflows, with a clear project plan and no obligation.