Virtual Switchboard in Cloud
A VoIP telephone system managed on secure cloud infrastructure that replaces the physical PBX: calls reachable anywhere, unlimited extensions, CRM and AI integration, no hardware investment. Fast setup even with your existing numbers, with direct support from our technicians, covering the whole of Lombardy.
- ★ 4.7 · 37 Google reviews
- 25 years of experience
- ISO 9001 / ISO 27001
01 / Risposta rapida
What is a virtual switchboard in cloud, in short
A virtual switchboard in cloud is a VoIP telephone system managed on cloud infrastructure: it replaces the physical PBX with unlimited extensions, multi-site management and CRM/AI integration, with no equipment to maintain on-site.
- No physical PBX, cards or dedicated lines to purchase
- Extensions added or removed in minutes, from 2 to hundreds of users
- Mobile app, PC softphone and IP phones under one company number
02 / Who it's for
Scalable cloud telephony for distributed businesses
From a handful of lines to hundreds of extensions, with multi-site options, geographic and international numbering and voice traffic managed via SIP trunk.
- SMEs
- Professional firms
- Call centres
- Multi-site companies
- Remote teams
- Distributed organisations
03 / Physical or cloud
Traditional physical PBX or virtual switchboard in cloud
With copper networks being phased out, the choice is between keeping equipment on-site or moving to a switchboard managed in the cloud.
Traditional physical PBX
- Equipment, cards and analogue lines to maintain on-site
- Adding extensions or sites requires interventions and new hardware
- Unexpected costs and limited mobility for remote staff
Virtual switchboard in cloud
- No local hardware: predictable monthly fee per extension
- Multi-site and remote-work management under one company number
- Call encryption, automatic backups and servers in Europe
04 / The advantages
Why choose TN Solutions' cloud switchboard
- 0 hardware to maintain on-site
- 2 certifications: ISO 9001 and ISO 27001
- 100% existing numbers kept through portability
- 24/7 continuous infrastructure monitoring
How quickly we take charge of your request
Just like in our VirtualAssistance support contract model, the response time is selectable based on how critical your systems are: the shorter it is, the higher the priority.
| Response SLA | Best suited for |
|---|---|
| 3 hours | Critical servers and services that cannot afford downtime |
| 8 hours | Workstations and services with a significant operational impact |
| 12 hours | Relevant requests that can be handled within the working day |
| 24 hours | Routine requests and activities that can be scheduled |
It's the same selectable SLA model used in our IT support contracts: we define it together based on your systems, with no hidden costs.
Not sure which SLA level is right for you? We analyse your infrastructure for free and help you choose the SLA that best fits your company, with no obligation.
05 / Tools and technologies
A complete unified communications environment
- VoIP and SIP trunk technology
- Android/iOS mobile app and softphone
- Desk IP phones
- IVR, call queues and call recording
- CRM and ticketing integration
- Voice bot and AI switchboard
06 / Partner tecnologici
07 / Approfondimento
Guide to the virtual switchboard in cloud for businesses
- 25+ Years supporting businesses
- 4.7/5 Average rating on Google
- 37 Verified reviews
- ISO 9001/27001 ISO certifications
TN Solutions' virtual switchboard in cloud replaces your physical PBX with a managed VoIP telephone system running on secure cloud infrastructure: calls reachable from anywhere, unlimited extensions, CRM and AI integration, and no hardware investment. Fast activation even with your existing numbers, plus direct support from our technicians in Melzo, covering the whole of Lombardy.
Virtual switchboard in cloud for businesses: what it is and how it works
Digital transformation starts with communication too. Our virtual switchboard in cloud gives you an advanced system for managing business calls, accessible from any location and built for flexibility, scalability and security. Our solutions run on reliable cloud infrastructure and VoIP technology, letting companies move past the limits of traditional physical switchboards: no on-site equipment to maintain, no analogue lines to decommission as copper networks are phased out, no unexpected costs.
With a "switchboard-in-cloud-as-a-service" approach, every business gets a powerful, always up-to-date telephone infrastructure. The service is part of our full range of cloud services for businesses, with guaranteed SLAs and English-speaking support.
Scalable solutions and built-in security: the three key advantages
Cost savings: the best value for money
Cut fixed costs and skip the investment in expensive hardware and maintenance. With the virtual cloud switchboard you only pay for what you use:
- No physical PBX, cards or dedicated lines to buy
- Predictable, adjustable monthly fee per extension
- Software updates included, with no downtime
- Competitive VoIP rates on landline, mobile and international numbers
Tailored flexibility: adapt the switchboard to your needs
Choose the right scale for your business and change the configuration quickly, with built-in AI support:
- Add or remove extensions in minutes, from 2 to hundreds of users
- Multi-site management and remote teams under a single company number
- Android/iOS mobile app, PC softphone and desk IP phones
- IVR, call queues, hours and messages you can customise yourself
Integrated cloud security: protecting data and calls
We guarantee maximum security for your business communications with enterprise-grade protection:
- Encryption of calls and data in transit
- Two-factor authentication and access control
- Secure servers in Europe, automatic backups and downtime protection
- Processes compliant with our ISO 9001 and ISO 27001 certifications
How we support you: integration, setup and assistance
Our virtual switchboard integrates easily with CRM systems, email clients, mobile apps and ticketing tools, enabling a genuine unified communications (UCaaS) environment. Every feature — custom call queues, automated attendant (IVR), call recording, fax-to-mail, multi-user conferencing, real-time statistics and number blacklisting — is configured by our engineers around your real operational needs. The switchboard delivers strong performance even for remote teams working across multiple locations.
AI switchboard and call automation
By integrating artificial intelligence into the switchboard we automate repetitive support tasks. The AI switchboard uses voice bots and intelligent IVR to recognise user requests, route them to the right operator or handle them autonomously: faster response times and higher operational efficiency, especially for high-contact-volume environments. These intelligent features integrate with chatbots, digital helpdesks and conversation analytics tools.
Who the cloud switchboard is for
We offer the cloud switchboard to SMEs, professional firms, call centres, multi-site companies and distributed teams. Solutions scale from a handful of lines to hundreds of extensions, with multi-site options, geographic and international numbering, and voice traffic managed via SIP trunk and IP gateways. The service works with desktops, softphones, IP phones and mobile apps.
Tailored cloud switchboard, with guaranteed SLAs
Every project includes defined SLAs, encrypted communications, two-factor authentication and continuous monitoring. The infrastructure runs on servers in Europe with automatic backups; the configuration is customisable and automatically updated, with specialised technical support that answers you directly, no external call centres.
Advantages of TN Solutions' virtual switchboard in cloud
- Total flexibility: access from anywhere, no local hardware
- Simple integration with CRM, management software and everyday tools
- Smart features thanks to AI-driven call automation
- High security with encryption and certified infrastructure
- Reduced, predictable costs with a service (SaaS) model
- One company number across sites, remote teams and mobility
Frequently asked questions
Is the virtual switchboard suitable for small businesses too?
Yes. The virtual business switchboard is flexible, scalable and cost-effective even for SMEs: it lets you manage lines, opening hours, voicemail and geographic or international numbers without investing in hardware or infrastructure, with a fee proportional to the number of extensions.
Does the cloud switchboard support artificial intelligence?
Yes. Modern AI-enabled cloud switchboards integrate voice assistants, smart auto-attendants, automatic call transcription, predictive routing and conversation analytics, improving customer service and internal efficiency.
What do I need to activate a virtual switchboard?
Just a stable internet connection, compatible devices (PC, smartphone, IP phones) and the right plan for your needs. Activation is fast and the service goes live immediately, even keeping your existing numbers through number portability.
Can I keep my existing business phone number?
Yes. We manage number portability for your existing geographic numbers to the cloud switchboard with no service interruption: your customers keep calling the same number.
Other cloud services for businesses
See also the related solutions: cloud services, VoIP for businesses and network infrastructure.
How much could your business save by switching to the cloud?
Request a free consultation: we analyse your current call traffic, design the configuration and manage migration and number portability with no downtime.
08 / Talk to an expert
Talk to a cloud telephony expert
Tell us about your call traffic, a technician will contact you the same day.
Describe how your business communicates today: one of our technicians will design the switchboard configuration and manage migration and portability, with no obligation.