01 / What it is

What is the Client Area

Three separate entry points, each dedicated to a specific role within the client company.

Administration area
Administrators and accounting
Full access to your relationship with TN Solutions: accounting, service history, contracts and confidential documentation. It also provides the overall view of the tickets opened across your organization and their progress.
Ticket management
Employees of the client company
A direct channel for reporting a technical issue: employees submit the request on their own, without going through an internal contact. Handling and monitoring remain in the administration area.
Remote support
Real-time assisted sessions
The TeamViewer module for remote control sessions: download and run it while a technician is on the line, so they can work directly on the workstation.

02 / Preview

What you'll find in the portal

A demo preview of the sign-in screen and the dashboard, with sample data: so you already know what to expect before signing in.

DEMO — Preview, sample data

Bentornato demo-azienda | Cambia PasswordLogout

CUSTOMERS BOARD

Attività contratto precedente

I Tuoi TicketDocumenti

#	Titolo	Descrizione	Status	Tecnico	Inizio Attività	Fine Attività	Minuti	Attività
10248	Migrazione caselle a Microsoft 365	Migrazione delle 24 caselle aziendali e configurazione dei client	In lavorazione	tecnico 1	04/02/2026 09:30	04/02/2026 11:00	90	Remota
10241	Sostituzione switch sala server	Sostituzione switch 24 porte e ricablaggio armadio rack	Risolto	tecnico 2	28/01/2026 14:00	28/01/2026 16:30	150	On site
10237	Configurazione stampante di rete	Installazione driver e condivisione stampante reparto amministrazione	Risolto	tecnico 1	22/01/2026 10:15	22/01/2026 10:45	30	Remota
10230	Verifica backup settimanale	Controllo job di backup e test di ripristino su file campione	Risolto	tecnico 2	15/01/2026 08:00	15/01/2026 08:40	40	Remota
10226	Rinnovo licenze antivirus	Rinnovo annuale e riallineamento console centralizzata	In lavorazione	tecnico 2	09/01/2026 15:20	09/01/2026 16:00	40	Remota

Documento	Descrizione	Data Inserimento
Contratto assistenza 2026.pdf	Contratto a monte ore, rinnovo 31-12	07/01/2026
Report interventi Q4 2025.pdf	Riepilogo attività ottobre-dicembre	12/01/2026
Verbale audit infrastruttura.pdf	Esito verifica server e rete	29/01/2026

Clicca per scaricare i documenti

A two-minute video: how you sign in to the client area, how you open a ticket and what you see once you're in. Spoken in Italian.

03 / Sign in

The real portal is waiting: login, tickets, contracts and confidential documents all in one place.