Remote Assistance
TNsolutions offre i seguenti servizi di assistenza remota.
HOW REMOTE ASSISTANCE WORKS? IT assistance, installation and configuration performed remotely by our staff
To guarantee quick IT support and reduce time of action, T&N Solutions offers remote technical assistance to small, medium and large companies. To provide fast assistance on device issue (pc, tablet, server or notebook), or for the installation of drivers, software and accessories, our specialized IT technicians will access your computer (upon prior authorization) through the platform TeamViewer technology. The program will allow our IT staff to execute commands remotely, using only the internet connection on both Windows and Mac, Linux and Android.
The use of Virtual Assistance mode saves the time spent by our staff to reach the customer’s home or place and offers a quick and immediate solution at competitive costs. This means that regardless of the location of IT support customers, you can log in quickly and easily and start solving problems. T&N Solutions technical staff is constantly up-to-date on the most advanced technologies, the most efficient IT security systems and the best performing IT solutions for companies and thanks to the remote assistance service it can remotely:
- Install and update systems, software and applications
- Uninstall software
- Remove viruses and cryptovirus by recovering locked files
- Install antivirus and antispam software
- Install drivers
- Configure email on major clients (Outlook ...) and PEC
- Restore mail backup
- Recover Outlook passwords
- Configure the VoIP PBX services
- Optimize performance
- Offer personalized consultancy service on IT technologies to be implemented
TeamViewer, the secure solution for remote support How does remote technical assistance work?
To take advantage of the remote assistance service, it’s necessary to download and run the TeamViewer software through which our technical staff (only upon the consent of the customer) can make a network connection as if he was in front of the keyboard. Every time the program has been started, a new password will be generated which must be communicated to our technician to allow the remote assistance session. The access passwords created will be different and random at each session to ensure maximum data security. By closing TeamViewer, once the assistance is completed, the connection will close and our technicians will no longer be able to access your terminal. To restore the remote connection you will have to restart the program and communicate the new password. Throughout the installation process our technician will follow you by phone while remaining at your disposal.
- Click on the “Download TeamViewer” link on the program logo
- Save the file by clicking on “Save file”
- Choose the folder of interest to save the program (later you can move it) or save it on the desktop
- Save the file again by clicking on “Save file”
- The file will be downloaded in a few seconds
Thanks to the new IT laboratory, T&N Solutions guarantees a remote control and verification activity of all servers, storage, applications, network equipment ... The company boasts an operations center with IT equipment thanks to which it’s possible to ensure maximum efficiency of operating systems and to prevent critical situations and/or blockages.
The modern technologies of operations center allow our technicians to monitor the situation of the entire IT infrastructure at the network and client server level (non-functioning routers, blocked servers, insufficient disk space on servers, RAM criticality, overheating of the equipment and so on) significantly increasing control. By proactively monitoring activities and applications, T & N Solutions automates problem resolution by running corrective programs / scripts, locates slow transactions by tracking and resolves database issues.
THE ADVANTAGES OF VIRTUAL TECHNICAL SUPPORT
Thanks to TeamViewer’s remote desktop functionality, controlling a device from even hundreds of miles away will not be a problem. Our technicians can help you speed up a slow computer, remove viruses or install antivirus, configure email addresses, install printers or other devices while reducing costs and waiting times, ensuring greater flexibility in full security and privacy.
T&N SOLUTIONS REMOTE ASSISTANCE AGREEMENTS
T&N Solutions offers its technical intervention services both as “call” services by purchasing on www.initpc.com the assistance service for hours for Mac, Windows and Linux with payment by bank transfer, credit card or Paypal circuit or by subscribing remote assistance contracts.
T&N Solutions will provide the customer with its technical staff for a number of hours indicated in the contract conditions, to perform IT support activities such as:
- Support for the resolution of IT problems (system blocks, data loss, presence of viruses, degradation of performance, loss of functionality, hardware breakdown ...) aimed at restoring normal operations
- Verification, maintenance, installation, configuration and tuning of old and/or new hardware devices (personal computers, servers, accessories, active and passive network devices, computer peripherals ...) and of software applications (operating systems, services) network, management software, various application software ...)
- Verification, maintenance, installation, configuration and tuning of network services (user management, access, email management, web server, ftp server, proxy server, internet, antivirus, security and control ...)
- Design, implementation and maintenance of support procedures for the customer's IT system (backup, disaster recovery ...)
- Computer consultancy services (market news, design of new functionalities and / or system optimization in relation to the new needs of the customer, technical support to the customer in the choices and purchases in the IT environment, technical support to the client in the definition and / or design of internal IT management procedures, reports ...)
For customers who were not provided with an "assistance package" during the call, they will still be assisted but with different intervention times.
Following the contracts that can be activated:
- Hourly cost: € 44.99 + VAT
- 2h telephone assistance
- +75% for interventions carried out on public holidays and after 18.00
* Contract activation fee: € 15.00 + VAT
* T&N Solutions reserves the right not to take on remote assistance contracts on servers and networking systems after verification.
- Hourly cost: € 42 + VAT
- 6h telephone assistance
- +75% for interventions carried out on public holidays and after 18.00
* Contract activation fee: € 15.00 + VAT
* T&N Solutions reserves the right not to take on remote assistance contracts on servers and networking systems after verification.
- Hourly cost: € 35 + VAT
- 8h telephone assistance
- +75% for interventions carried out on public holidays and after 18.00
* Contract activation fee: € 15.00 + VAT
* T&N Solutions reserves the right not to take on remote assistance contracts on servers and networking systems after verification.
TNsolutions con oltre 10 anni di esperienza nel settore informatico fornisce i migliori servizi di consulenza informatica nel territorio di Milano, Bergamo e Monza. Grazie al sua nuovissimo laboratorio di riparazione oggi siamo in grado di effettuare in modo rapido ed economico la riparazione di personal computer, PC portili, tablet ed smartphone di tutte le marche.
Provincia di Milano - Zone coperte dai servizi informatici TNsolutions
Milano, Sesto San Giovanni, Cinisello Balsamo, Cologno Monzese, Desio, Lissone, Corsico, Segrate, Cesano Maderno, San Donato Milanese, Pioltello, Limbiate, Brugherio, San Giuliano Milanese, Bresso, Cernusco sul Naviglio, Vimercate, Buccinasco, Parabiago, Magenta, Peschiera Borromeo, Cornaredo, Novate Milanese, Melzo, Gorgonzola, Nerviano, Cassano d'Adda, Arcore, Carate Brianza, Melegnano, Pieve Emanuele, Bareggio, Lentate sul Seveso, Concorezzo, Besana in Brianza, Cerro Maggiore, Vimodrone, Corbetta, Opera, Bovisio Masciago, Villasanta, Agrate Brianza, Varedo, Carugate, Cassina de' Pecchi ,Gessate, Canegrate, Trezzo sull'Adda, Paullo, Arluno, Cornate d'Adda, Inzago, Verano Brianza, Usmate Velate, Bussero, Basiglio, Pessano con Bornago, Bernareggio, Inveruno, Locate di Triulzi, Gaggiano, Vignate, Pogliano Milanese, Triuggio, Assago, Carnate, San Colombano al Lambro, Pozzuolo Martesana, Turbigo, Sovico, Binasco, Vanzago, Vaprio d'Adda, Lesmo, Macherio, Lazzate, Motta Visconti, San Giorgio su Legnano, Bellusco, Cavenago di Brianza, Villa Cortese, Pregnana Milanese, Barlassina, Settala, Briosco, Gessate, Ceriano Laghetto, Arconate, Zibido San Giacomo, Albiate, Marcallo con Casone, Pantigliate, Vanzaghello, Cambiago, Rosate, Casorezzo, Dairago, Busnago, Caponago, Truccazzano, Cerro al Lambro, Rodano, Robecchetto con Induno, Boffalora Sopra Ticino, Veduggio con Colzano, Buscate, Albairate, Burago di Molgora, Misinto, Vizzolo Predabissi, Santo Stefano Ticino, Trezzano Rosa, Ossona, Renate, Casarile, Bellinzago Lombardo, Pozzo d'Adda, Mezzago, Mesero, San Zenone al Lambro, Ornago, Liscate, Sulbiate, Cisliano, Vermezzo, Ronco Briantino, Cusago, Noviglio, Bernate Ticino, Basiano, Masate, Carpiano, Roncello, Vernate, Dresano, Tribiano, Grezzago, Aicurzio, Colturano, Correzzana, Besate, Camparada e Cassinetta di Lugagnano.
Provincia di Bergamo - Zone coperte dai servizi informatici TNsolutions
Bergamo, Treviglio, Seriate, Dalmine, Romano di Lombardia, Albino, Caravaggio, Alzano Lombardo, Stezzano, Osio Sotto, Nembro, Ponte San Pietro, Cologno al Serio, Treviolo, Martinengo, Castelli Calepio, Scanzorosciate, Trescore Balneario, Urgnano e Bonate Sopra.
Provincia di Monza - Zone coperte dai servizi informatici TNsolutions
Agrate Brianza, Lentate sul Seveso, Aicurzio, Lesmo, Albiate, Limbiate, Arcore, Lissone, Barlassina, Macherio, Bellusco , Meda, Bernareggio , Mezzago, Besana in Brianza, Misinto, Biassono, Monza, Bovisio Masciago , Muggiò, Briosco , Nova Milanese, Ornago, Burago di Molgora, Renate, Busnago , Roncello, Camparada , Ronco Briantino, Caponago , Seregno, Carate Brianza, Seveso, Carnate, Sovico, Cavenago di Brianza, Sulbiate, Ceriano Laghetto, Triuggio, Cesano Maderno, Usmate Velate, Cogliate, Varedo, Concorezzo, Vedano al Lambro, Cornate d'Adda, Veduggio con Colzano, Correzzana, Verano Brianza, Desio, Villasanta, Giussano, Vimercate.